FAQ
Quick answers before you order.
SOHOGLOW keeps the buying experience simple: premium edit, clear delivery and practical customer support.
How long does delivery take?
Most UK orders arrive within 6–12 business days after dispatch. Processing usually takes 1–3 business days.
Will I receive tracking?
When tracking is available, you will receive a tracking link by email after dispatch.
Can I return my order?
You can contact us within 14 days of delivery to request a return if the item is unused, unworn and in original condition. Hygiene exclusions may apply.
Are prices in GBP?
Yes. SOHOGLOW prices are shown in GBP for the UK store.
What if my item arrives damaged?
Contact us with your order number and clear photos so we can review the issue quickly.