Legal notice
Legal Notice
Last updated: 21 June 2026
This website, https://sohoglow.co.uk, is operated by ALCYON BVBA, trading as SOHOGLOW.
Company Information
Trading name: SOHOGLOW
Legal entity: ALCYON BVBA
Legal form: Besloten vennootschap met beperkte aansprakelijkheid / Private Limited Liability Company
Enterprise number / VAT number: BE 0878.914.129
Registered office: Antwerpsesteenweg 107, 2840 Rumst, Belgium
Website: https://sohoglow.co.uk
Contact Information
For customer support, order questions, returns, refunds or privacy requests, please contact us using the details below:
Customer Support: support@sohoglow.co.uk
General Enquiries: hello@sohoglow.co.uk
Order Support: orders@sohoglow.co.uk
Returns: returns@sohoglow.co.uk
Refunds: refunds@sohoglow.co.uk
Privacy Requests: privacy@sohoglow.co.uk
Our customer support team aims to respond within 24–48 business hours.
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM UK time
Saturday, Sunday & UK public holidays: Closed
Emails received outside business hours will be reviewed on the next business day.
Online Store
SOHOGLOW is an online retail store offering beauty, hair, grooming, skincare, nail and personal-care devices and accessories to customers in the United Kingdom.
SOHOGLOW is an online store only. We do not operate a public retail location, beauty clinic, salon or walk-in return desk.
Returns
Please do not send returns to the registered office address or to the sender address shown on your parcel unless we have specifically instructed you to do so.
To start a return, contact:
Once your return request has been reviewed and approved, we will provide the correct return instructions and return address. Some returns may need to be sent to an authorised overseas return warehouse at the customer’s cost and responsibility, in accordance with our Returns & Refund Policy.
Policies
Your use of this website and purchases from SOHOGLOW are governed by our:
- Terms of Service
- Shipping Policy
- Returns & Refund Policy
- Privacy Policy
- Cookie Policy
Please review these policies before placing an order.
Dispute Resolution
If you have a complaint, please contact us first at:
We will do our best to resolve your issue as quickly as possible.
Intellectual Property
The SOHOGLOW name, logo, branding, website layout, written content, page design, marketing copy and other original materials created by or for SOHOGLOW are owned by or licensed to SOHOGLOW.
Some product images, videos, technical specifications, manuals, packaging images or other product-related materials may be provided by suppliers, manufacturers, fulfilment partners or other third parties. Such materials remain the property of their respective owners and are used for product identification, description, promotion or sale where permitted.
You may not copy, reproduce, distribute, modify, sell, scrape, republish or commercially exploit any content from this website without our prior written permission or the permission of the relevant rights holder.
All trademarks, product names, brand names, logos and intellectual property belonging to third parties remain the property of their respective owners. Any reference to third-party names, marks or products is for identification or descriptive purposes only and does not imply endorsement, partnership or affiliation unless expressly stated.
If you believe that any content on our website infringes your intellectual property rights, please contact us at support@sohoglow.co.uk with details of the alleged infringement so we can review the matter.
Liability
We make reasonable efforts to keep the information on this website accurate and up to date. However, product information, prices, availability, delivery estimates and website content may change at any time.
SOHOGLOW is not responsible for errors, interruptions, technical issues, third-party links, courier delays, customs delays, supplier delays or events outside our reasonable control.
Nothing in this Legal Notice affects your statutory consumer rights.