Contact information
Contact Information
Last updated: 21 June 2026
Thank you for visiting SOHOGLOW.
If you need help with an order, delivery, return, refund or general enquiry, please contact us using the details below.
Customer Support
General Support: support@sohoglow.co.uk
General Enquiries: hello@sohoglow.co.uk
Order Support: orders@sohoglow.co.uk
Returns: returns@sohoglow.co.uk
Refunds: refunds@sohoglow.co.uk
Privacy Requests: privacy@sohoglow.co.uk
Website: https://sohoglow.co.uk
Our customer support team aims to respond within 24–48 business hours.
Please include your order number when contacting us about an existing order so we can help you faster.
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM UK time
Saturday, Sunday & UK public holidays: Closed
Emails received outside business hours will be reviewed on the next business day.
Orders
For questions about an existing order, delivery status, tracking information or address details, contact:
Please include:
- your order number;
- the email address used at checkout;
- your full name;
- a short description of your question.
Returns
To request a return, contact:
Please do not send any item back before your return request has been reviewed and approved.
Once approved, we will provide the correct return instructions and return address. Some returns may need to be sent to an authorised overseas return warehouse.
Do not return items to the sender address shown on the parcel, as this may not be our returns address.
Refunds
For refund questions, contact:
Returned items must be received, inspected and approved before any refund, partial refund, exchange, gift card or store credit is issued.
Privacy Requests
For privacy, GDPR or data-related requests, contact:
Please include enough information for us to identify your request and respond appropriately.
Important Notice
SOHOGLOW is an online store and does not operate a public retail location, beauty clinic, salon or walk-in return desk.
All customer support is handled online by email.